WARRANTY
(FOR APPLICABLE MACHINERY & PARTS ONLY)
Golden Hill Woodworking Machinery Ltd (for Canadian Customer) & Silver Machine Inc.(for US Customer) offers a “One Year Limited Warranty” on products sold to the original customer, against defective parts and motors caused by the manufacturer.
This warranty does not cover the labour charges involved in installing, fixing and replacing the defective parts or motors and/or expenses involved in returning the defective parts or motors to us under this warranty.
This warranty does not apply to defects or damages resulting, directly or indirectly, from misuse, abuse, accident, negligence, fire, floods, acts of God, improper installation, unauthorized repairs or modifications, lack of maintenance, improper operation, or normal wear of the item during reasonable and foreseeable uses.
Golden Hill Woodworking Machinery Ltd. & Silver Machine Inc. shall in no event be liable for death, personal injury, property damages, or for incidental, contingent, and special or consequential damages, arising from the use of its products.
Please follow the procedures listed below for submitting defective parts to us under this warranty.
WARRANTY PROCEDURES
1. First, contact us to obtain a ‘Returned Merchandise Authorization Number (RMA #)’ for the part(s) to be returned under the warranty before shipping the part(s).
2. Then, return the item to us at freight prepaid, accompanied with your proof of purchase and the RMA number.
3. Warranty item(s) must be received before delivery of the replacement part(s).
4. Any warranty item(s) returned by sending C.O.D. and/or without a RMA number will be rejected.
5. If inspection on the returned item(s) reveals defect(s) that is acceptable to Golden Hill., we will either repair or replace (at our option) the item and return the corrected item at our expenses.
THIS WARRANTY DOES NOT COVER ANY FREIGHT DAMAGES INCURRED DURING SHIPMENT.
It is the customer’s responsibility to file any and all claims with the freight carrier.
RETURNS
ALL MACHINERY ARE NON-RETURNABLE & NON-REFUNDABLE.
ELIGIBLE ITEMS RETURNED ARE SUBJECT TO A 30% RESTOCKING CHARGE.
1. First, contact us to obtain a ‘Returned Merchandise Authorization Number (RMA #)’ for the item intended to be returned for refund, within 15 days of purchase.
2. All returned items must be in its original packing material, unused and in resalable condition, and freight prepaid.
3. Any returned items sent by C.O.D. or without a RMA number will be rejected.
RETURNS ARE NOT APPLICABLE FOR GOODS THAT ARE DAMAGED DURING FREIGHT/TRANSPORTATION.
It is the customer’s responsibility to file any and all claims with the freight carrier.
FINAL SALE AND CLEARANCE ITEMS ARE NON-REFUNDABLE.
SPECIAL ORDERS CARRY A NON-REFUNDABLE DEPOSIT.
NOTIFICATIONS
1. Any modifications that are required as a result of local or provincial inspection programs, laws or rules, are the responsibility of the purchaser, and at his or her own expenses.
2. Golden Hill Woodworking Machinery Ltd. & Silver Machine Inc. shall have no obligation or liability to the purchaser in relation to whatever damages or losses claimed to be caused by installing, operating, fixing, repairing, or maintenance of the purchased machine.
3. The risk in the goods shall pass to the buyer on delivery. Title to goods remains property of seller until payment received in full. Past due balances are subject to interest of 2% per month, 24% per annum.
*Product specifications and prices presented in this website are subject to change without prior notice.